Frequently Asked:

You have questions - we have answers!

Order Issues

Can I cancel or change my order after placing it?

Absolutely! Contact info@mcsquares.com with your order number and the changes you'd like to make. We typically ship orders out 24-48 hours after they are placed, so don't hesitate to reach out!

What do I do if there's an issue with my order?

We'll make it right! Please contact support@mcsquares.com with your order number and details regarding the errors in your order, and we will get it quickly straightened out.

What do I do if my package is missing, delayed, or was delivered to the wrong address?

Once your order leaves our shop, it’s up to the mail carrier to get it to you. Please confirm the address associated with your order is correct in your order confirmation email and reach out to the carrier for further assistance. If they are unable to locate your package, we will figure out a solution!

Returns, Shipping, and Product Warranty

What is your return policy?

Love it or return it!

If you don't love your M.C. Squares for any reason, simply return them within 90 days for a full product refund!*

Please email support@mcsquares.com to request a return authorization before sending your product back.
We ask that you (the customer) cover the return shipping cost, and we'll refund you the purchase price minus shipping after we have received your return. We suggest return via trackable common carrier, and when packing your product, please include your name, address, and order number.

Product returns should be sent to:
M.C. Squares Returns
550 Thornton Parkway, Suite 208
Thornton, CO 80229

*A 20% restocking fee applies to purchases over $500.

What is your shipping policy?

We'll ship your squares from our shop in Denver, CO within 2-3 business days (excluding holidays), and you will receive an email with tracking information at the time of shipment. If you have any questions regarding the status of your order's arrival, please refer to the tracking number provided in your order confirmation email for updates.

We offer the following shipping options:

  • Economy (5-8 business days) : Free
  • Expedited (3-4 business days): $5.99

Do you offer shipping outside of the United States?

We are unable to offer international shipping at this time.

What is your product warranty?

Our products are designed to look and feel as brand-new on day 2000 as they did on day 1 to keep up with you, no matter how many times you write, erase, stick, and reuse them. We'll replace any worn-out Stickie within two years of purchase!

Register your products at www.mcsquares.com/register within 90 days of purchase to cover your M.C. Squares with our warranty.

How do I register my purchase for warranty coverage?

Register your products at www.mcsquares.com/register within 90 days of purchase to cover your M.C. Squares with our warranty.

What are the terms and conditions of your warranty policy?

This limited warranty extends only to the original purchaser.

M.C. Squares makes no other warranty, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or conformity to any representation or description, with respect to this computer other than as set forth below. M.C. Squares makes no warranty or representation, either express or implied, with respect to any other manufacturer’s product or documentation, its quality, performance, merchantability, fitness for a particular purpose, or conformity to any representation or description.

M.C. Squares is not liable for any loss, cost, expense, inconvenience or damage that may result from use or inability to use the product. Under no circumstances shall M.C. Squares be liable for any loss, cost, expense, inconvenience, or damage exceeding the purchase price of the product.

The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent or employee is authorized to make any modification, extension or addition to this warranty.

M.C. Squares is not responsible for any loss of work (“down time”) caused by a product requiring service. This warranty is null and void if the defect or malfunction was due to damage resulting from operation not within manufacturer specifications. It will also be null and void if there are indications of misuse and/or abuse.

Warranty Conditions

The above Limited Warranty is subject to the following conditions:

  1. Products must have been properly registered at www.mcsquares.com/register within 90 days of the purchase date.
  2. This warranty extends only to products distributed and/or sold by M.C. Squares. It is effective only if the products are purchased and operated in the USA. (Within the USA, including US 48 States, Alaska, and Hawaii.)
  3. Warranty applies to any product that is not considered a consumable product (ie: markers, spray cleaners, tape, etc. would be considered "consumable".)
  4. This warranty covers only normal use. M.C. Squares shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii) disasters such as fire, flood, lightning or improper electric current; or (iii) service or alteration by anyone other than an authorized M.C. Squares representative.
  5. You must retain your bill of sale or other proof of purchase to receive warranty service.
  6. No warranty extension will be granted for any replacement part(s) furnished to the purchaser in fulfillment of this warranty.
  7. Under no circumstances will M.C. Squares be responsible for any refund or remuneration exceeding the original purchase price of the product less any shipping fees.
  8. M.C. Squares shall not be held responsible for typographical errors on sales receipts, repair tickets, or on our website. M.C. Squares makes every effort to make sure all information on our website is correct.

How do I activate my warranty coverage?

We warrant our durable products against manufacturing defects occurring within two years of use from the original ship date. We'll repair or replace defective parts on our dime, but all shipping fees both to and from M.C. Squares must be paid by the customer.

To obtain a warranty replacement authorization,email us at support@mcsquares.com with your order ID and where you made your purchase.

Product for warranty replacements should be sent to:

M.C. Squares Warranty Replacements
550 Thornton Parkway
Suite 208
Thornton, Co 80229

Product Use and Care

What do Reusable Sticky Notes stick to?

Our reusable Stickies and Planners stick best to shiny surfaces like plastic, stainless steel, metal, glass, ceramics, and whiteboards - they will not stick well to matte surfaces. We do not recommend sticking them to painted surfaces or walls, as they chemically bond to some sheens of paint.

Why aren't my Reusable Sticky Notes sticking?

Our Reusable Sticky Notes stick using microsuction, as opposed to glue or adhesives. They are not intended to feel tacky to the touch, and won't leave residue behind. If they stop sticking well, the tiny pores in the backing may have picked up dust or debris as you’ve used them - but no worries! To clean the backing, run them under water and let them air dry. They'll stick like new!

What should I use to clean my M.C. Squares?

To clean the front, wipe your writing away with a soft, damp cloth. We recommend our Spray and Wipe Kit, which includes both a microfiber cloth and a bottle of Squeaky Clean Whiteboard Spray. Microfiber cloths are a reusable alternative to paper towels that also absorb ink better, and our specially formulated cleaner includes ingredients that help maintain and condition the surface of your whiteboards while also sanitizing your products.

To clean the back, run them under water and let them air dry. They'll stick like new!

What should I write on my M.C. Squares with?

You do not need special pens to use our products, as long as they are wet or dry-erase.
Our wet-erase Tackie Markers allow you to take notes without smudging or accidentally erasing your writing! They erase easily with Squeaky Clean Whiteboard Spray or water and won’t leave any stains behind.

How do I revive a dried-out Tackie Marker?

This is an easy fix! Please hold the tip of your dried marker under running water for a second, then replace the cap and shake the Tackie back and forth to revive its ink. You may also need to store it upside down for a little while. If that doesn't work, reach out and we'll get your Tackie trouble resolved.

Business Inquiries

Can I customize or add my logo to M.C. Squares?

If you can dream it, we can do it.
Visit mcsquares.com/promo to choose your product family, choose your size, then customize - and contact us at promo@mcsquares.com to get a custom quote for your project.

Do you offer educational or corporate discounts?

Yes! Our products are ideal for schools, universities, enterprises, and government institutions. Contact sales@mcsquares.com, and we'll offer your organization a unique discount code!

How do I add tax exemption status to my order?

Please contact us at support@mcsquares with the name of the organization you are part of, as well as the email you would like to use to place your order. We'll update your customer profile to reflect that you are tax exempt, and you will not be charged tax when checking out.

Do you offer wholesale pricing?

Yes - but in order to provide our customers with exceptional service, we only offer wholesale pricing to a limited number partners. For more information about qualifying for wholesale terms, contact us at sales@mcsquares.com.

What are your sustainability practices?

We're committed to the future of our families, communities, and planet. Aside from making durable, reusable products with 100% wind-powered manufacturing in the USA, we've also planted over 50,000 trees and counting with our partner Trees for the Future. Together, we've saved over 3 billion paper sticky notes from hitting landfills as hundreds of thousands of people have gotten their brilliant ideas out into the real world.

Each of our reusable sticky notes are guaranteed to withstand two years of daily use and replaces at least 2,000 paper sticky notes, meaning each 6-pack of Stickies replaces 12,000 paper notes. We’re not 100% green, but we’re getting there - and doing everything we can to offset our carbon footprint as a company. Our materials are sourced domestically in the USA, and our reusable notepads and packaging are recyclable. We haven’t found the perfect materials for our reusable sticky notes and planners that meet our manufacturing requirements yet, but we’re constantly looking for more sustainable materials to use. Once we find a unicorn material that is functional, USA made, recyclable, and biodegradable, the world will know!

Have a question we didn't answer here?

Email us at support@mcsquares.com
and we'll get back to you lickity-split!